Ciandress Jackson

Business, Technology and Creative Consultant and Project Manager

About me

I am a results-oriented, well organized and thoughtful manager or people, projects and things who always remains cognizant of the details while comprehending the big picture. In any environment I always ask, "Is there a better way". Then I employ creative, out of the box thinking to design a solution, implement it, and then measure it.

Ciandress Jackson

Business, Technology, and Creative Consultant and Project Manager

What can I say? I’m a bit of jack of most trades. I’ve excelled in many of the ventures and projects that I’ve taken on, as well as in the roles that I have assumed as both a business owner, and as an employee of numerous reputable corporations including McKesson, Deloitte, Siemens, Diageo, and the Urban League of Essex County.  I have experience in a broad range of industries: Healthcare, Education, Non-Profit, Staffing and HR, Political Advocacy, Events & Entertainment, Children’s Animation. You name it. I’ve even driven a transit bus at one point in my life. I’ve learned over the years that excellence in  each of these roles and industries are driven by common thread skill sets; organization, communication (verbal and written), problem solving and analysis, and the ability to relate to and interact effectively with all people. I’ve employed each of  these skill sets, which happen to be my strengths to plan, lead, and manage projects which have created value and produced measurable results for clients and customers. I would love to be of service to you as you embark upon your next venture, whether it be in the business, technology, or creative realm.  



My resume

Here is a sample of my professional experience. My experience runs the gamut from animation production and children's literature to IT Project Management for Fortune 500 organizations and everything in between. Enjoy!

work experience

2012 - Current

Owner – The International Passport Agency for Kids


After being inspired to create a cartoon based upon a Jumbo Jet who teaches children about travel and culture, I created the International Passport Agency for Kids to house ventures and initiatives designed to expose, educate, entertain children around the concepts of travel and culture. As the CEO of the International Passport Agency for Kids I am responsible for character design, web design and development, brand development and management, and overall operations management for the character property. As the property owner, I have also successfully facilitated procurement of a trademark, written and published 5 children's picture books (print and eBook), written a script for an animated cartoon series, and served as director for the animated project which is still in process.

2009 - Current

Owner – Soft Serve Solutions

Provided services to small and medium sized businesses including creation of web content and copy, web design and development, social media marketing, business and digital strategy consulting, brand development and more. Also managed several internal projects including brand development and web project management for MyClubTV (a nightlife event website featuring live feeds of nightlife venues).

2014 - Current

Professional Services Consultant – HealthMEDX

Professional Services Consultant

Responsible for providing project leadership and advisory services to long term care providers during implementation of financial/accounting software. Activities include discovery, design, configuration, testing, and activation support. Software scope includes patient access/registration and census management, revenue management (charges, claims, payments) and accounting (general ledger).


Revenue Cycle Consultant – Deloitte Consulting, LLC

Revenue Cycle Lead - Deloitte

Responsible for project leadership and project coordination for enterprise healthcare providers during implementation of Siemens Soarian Financial software. Project activities include configuration of rules and master tables, integrated testing, and activation support for multi-facility providers. Software scope includes patient access/registration, scheduling, and revenue management (charges, worklists, EBEW).


Implementation Consultant – McKesson

Implementation Consultant

Responsible for working collaboratively with enterprise healthcare organizations (hospitals and physician practices) to implement Horizon Enterprise Revenue Management. Activities included discovery, design, build and configuration, test coordination, and activation support. In this role I also lead a number of optimization and process improvement projects and administered various workflow assessments and gap analyses. Because this software was development software, I also had the opportunity to participate in cross-functional teams and internal projects which allowed me to assume responsibilities in Development, QA, and Methodology roles. Activities within these functions include technical writing and development of end user training manuals, methodology process design, QA testing, providing advice on product direction,  delivery of training both internally as well as to customers and other duties as assigned.


Project Administrator Intern – McKesson

As an asset to the Development PMO organization at McKessson for the summer, I was responsible for preparing the business unit for a CMMI audit, clean up and management of change request database, go-live planning,  and drafting a go-live communication plan for Beta customers of Horizon Enterprise Revenue Management


Owner – Love Marketing & Communications

As an Independent Contractor I aided small to medium sized businesses by creating business and marketing plans, funding and sponsorship proposals, desktop publishing documents and graphics (including logos, flyers, brochures), drafting web and ad copy/content, coordination of events and more.


Market Manager – 24/7 Marketing

As a Market Manager for Diageo brands I was responsible for creating marketing plans, developing relationships with businesses in our core target, educating core business owners and managers about Diageo products and promotions, driving product sales, forging opportunities for live activations, planning and managing details for all activations within assigned region, recruiting and retaining personnel and administering HR paperwork, and management of promotional inventory. I also assumed a role of Staffing Coordinator where I was responsible for recruitment, retention, education, and coordination of staff in multiple regions.


Program Coordinator- Urban League of Essex County

Responsible for oversight of community based programs including a  middle-school after-school program (in an Assistant Directory capacity),  Supplemental Educational Services site (in a Site Coordinator capacity) and a high-school academic and professional success program. Activities included recruitment and retention of program participants, design of participant activities and services, recruitment, training and management of staff, management of participant databases and maintenance of program metrics, representing the programs and the Urban League of Essex County at community events and speaking engagements. In this role, I also interacted daily with program participants in a Youth Developer/Advocate/Mentor capacity. Additionally, I enjoyed the opportunity to design and teach several courses including Business & Entrepreneurship, Video Production, and Technology.

Education experience


University of Virginia

Bachelor of Arts, Sociology


Keller Graduate School of Management

Master of Science, Information Systems Management



I am good at

I have a wide variety of skills, but these are the skills that I am most adept at using.

  • Project Management and Coordination 90%
  • Writing and Communication 100%
  • Problem Solving and Analysis 90%
  • Marketing 90%
  • Business and Project Planning 90%
  • Training and Professional Development 95%

"I can do all things through Christ who strengthens me ."

-Philippians 4:13

what i can provide

Here are the services that I would be glad to offer to you as you embark upon your next idea, project, or business. I hope that I can be of value to you in any of the capacities below.

Project Management and Coordination

Offering Project Management and Coordination services across a variety of industries with expertise in marketing & events, business process improvement, and technology development and implementation.

Business Writing

I offer a variety of business writing services including business plans, marketing plans, proposals, RFP responses, grants and more.

Creative Writing

Offering creative writing services such as copywriting and content development (print and web), marketing and promotional materials, article writing, ghost writing, songwriting and more.

Technical Writing

I offer a variety of Technical Writing Services including policy and procedure documents, technical manuals, training materials and more.

Training and Professional Development

Offering services in technical and business training for youth, adult, and senior learners. Expertise lies in software and business skills training including Microsoft Office Suite.


Offering innovative marketing services including market research, online and social media marketing, and event and experiential marketing.

Desktop Publishing

Offering desktop publishing and print design services for logos, flyers, business cards, banners and more.

Web Design & Development

Offering services in Web Design & Development to aid your business or project based venture in establishing a professional online presence.

Work Process







our Clients

This grid provides a visual representation of some of the amazing companies that I've had the opportunity to work for or represent.



My Blog

Successful consultants are also accomplished thought leaders. My blog contains just a few of my thoughts pertaining to the consulting industry. Enjoy.

Generalist vs. Specialist

Generalist vs. Specialist

Posted by ssadmin |15 Aug 14 | 0 comments

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A New Way of Doing Business

A New Way of Doing Business

Posted by ssadmin |01 Jul 14 | 0 comments

You might ask, why this approach? Why not use a traditional resume or curriculum vitae like a normal person?  Well, if you can’t tell by now I definitely like to

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Contact with me

Feel free to contact me if I can be of assistance to you on your next endeavor. If I have directed you here to review my experience and credentials for your contract, full-time role, or project, please feel free to drop me a line here as well.



  • 973-517-4827

  • Atlanta GA